Policies & Guidelines

Pran Neer exists so people in Bangladesh can adopt, rescue, foster, shop for and care for pets together. These rules cover profiles, pet pages, posts, comments, messages, listings, shops, products, reviews, rescue alerts, lost & found reports, foster listings, vet and pharmacy profiles, fundraising campaigns and usernames. Follow the spirit as well as the wording.

• Do not bully, harass, threaten, stalk, blackmail or repeatedly contact someone who asked you to stop.
• No hate or abuse based on religion, ethnicity, gender, disability or other personal traits. Do not insult religion or politics to provoke people.
• Do not post other people's private photos, chats, phone numbers or addresses to shame them.
• Disagree about pet care with ideas, not insults.

• Do not post or celebrate cruelty, neglect, torture, animal fights, poisoning or abandonment.
• Do not use animals as prizes or push someone into an unsafe adoption.
• No dangerous or abusive training advice. Do not give medical treatment advice as if you were a vet unless you really are a verified vet.
• Cruelty to animals is a crime under the Animal Welfare Act, 2019 and the Penal Code. See our animal law page. We may report serious cases to the authorities.

• List only animals you own or are allowed to rehome. No stolen, found-and-sold or unlawfully obtained animals.
• Describe the animal honestly, including health problems, behaviour, vaccination and neuter status. Use real, recent photos of that animal.
• Free Adoption posts must not ask for any money. Asking for a 'rehoming fee' or deposit on a free adoption is prohibited.
• Buy & Sell posts must show a real price. No bait-and-switch, no fake photos, no reselling animals you do not have.
• No protected or wild species, no illegal breeding, no trafficking.
• If you adopt or buy an animal, take care of it. If it does not work out, rehome it through the platform instead of abandoning it.
• Close your listing when the animal has found a home.

• Sell only lawful, safe products that you can deliver. Titles, photos, prices, stock and condition must be accurate.
• No counterfeit goods, stolen goods, unlicensed medicines or items that harm animals.
• Ship what the buyer ordered and update the order status honestly.
• Write reviews only for products you really bought. Fake, paid or retaliatory reviews are prohibited.

• Alerts and reports must be real. Do not invent emergencies, reuse someone else's case or manipulate photos.
• Share the area, not a private home address, and give exact details privately to people helping.
• Mark the case resolved when the animal is safe, found or no longer missing.
• Foster hosts must give honest information about their home, capacity and fees, and care for animals as promised.
• Do not claim to be a rescue group, foster home or vet unless it is true.

• Only start a campaign for a real animal need, with real documents (for example the treatment estimate or bill).
• Give honest updates and use the money only for the stated purpose.
• Do not create fake or duplicate campaigns, or use someone else's story or photos.
• Donors must submit the real transaction details. Fake transaction IDs or screenshots lead to a ban.
• Misleading fundraising may be reported to the authorities.

• Only a person who really is a vet or pharmacist may present themselves as one. Never upload forged certificates or licences.
• Pet pharmacies may offer only lawful products and must keep their licence valid.
• Share health tips as personal experience, not as a diagnosis. For emergencies, see a physical vet.

• No scams, phishing, fake giveaways, fake payment screenshots, chain messages or mass unsolicited messages.
• Never ask other users for their password, OTP, PIN or bank details.
• Do not ask for an advance, deposit, 'delivery fee' or 'vaccine fee' for an animal you cannot show.
• No misleading advertising or fake engagement (fake likes, comments or accounts).

Do not use Pran Neer to buy, sell or arrange anything illegal in Bangladesh, including protected wildlife, animal fighting, forged records, stolen goods or anything that facilitates serious harm.

• Do not publish another person's phone number, address, NID or private messages without permission.
• Get permission before posting identifiable photos of other people, especially children.
• Do not impersonate a person, shop, clinic or organisation.

• No sexual or obscene content, and no content that exists only to shock.
• If you share an injured or sick animal for a real welfare purpose, show only what is needed and add a warning in the caption.
• No political or religious provocation in the community feed.
• Post only what you created or have permission to use.

Verified vets, clinic owners, rescuers, foster owners, sellers, pet sellers and pharmacists are trusted more, so they are held to a higher standard. Keep your licence and subscription current, answer requests promptly and honestly, and never use your badge to mislead anyone. Harassment or fraud by a verified member leads to immediate loss of the badge and access.

• Chats are not private from our moderators if a report is made. Do not use chat to break these rules.
• When you meet for an adoption, sale, foster handover, rescue or return of a lost pet: choose a public or professional place, tell a trusted person, check the person and the papers, avoid carrying extra cash and leave if you feel unsafe.
• Anyone under 18 must have a parent or guardian involved in an in-person meeting or animal handover.

Use the report button on a post, listing, comment, user, campaign or lost & found report. Pick the closest reason and add context. For anything else, use Contact Us. Do not send knowingly false reports. In an immediate emergency call the local police (999) or a vet first.

Depending on the severity and your history we may remove content, close a listing or campaign, limit features, warn you, suspend your account for a period or permanently ban it. Scams, animal cruelty, fake verification and child-safety violations can be actioned at once without warning, and we may preserve evidence and report to the authorities.

If you think we made a mistake, use the option on the restricted page or Contact Us and explain why. Decisions about child-safety violations are final.

We may update these guidelines as the community grows. The current version is always shown here with its effective date.