Policies & Guidelines

These standards apply everywhere on Pran Neer: profiles, pet pages, posts, comments, messages and attachments, adoption and sale listings, foster bookings, rescue alerts, lost & found reports, fundraising campaigns, usernames and images. They sit alongside our Terms of Service and Community Guidelines.

• Child sexual abuse material (CSAM): any image, video, drawing or other depiction of a child in a sexual context, and any link or file that leads to it.
• Sexualising a child in any text, caption, comment, username or message, with or without an image.
• Grooming: building a relationship with a child, or someone believed to be a child, to sexually exploit them. This includes flattery, gifts, secrecy, isolation from adults and moving the chat to another app.
• Sextortion: threatening to share a child's intimate images or information to get more content, money or obedience.
• Solicitation: asking a child for sexual content, contact or a private meeting for sexual purposes.
• Trafficking and exploitation: using Pran Neer to advertise, arrange or coordinate the sexual exploitation, sale or transfer of a child.
• Facilitating any of the above: sharing methods, contacts, links, groups or code words that help it, or knowingly assisting someone who does it.

None of this is allowed as fiction, joke, art or commentary, and nothing becomes allowed because it happened in a private message.

Pran Neer is for people aged 15 and over. We ask for a date of birth at sign-up, for email sign-up and Google sign-up alike, and we do not create the account if the person is below that age. Accounts found to belong to someone below the minimum age are removed. Young users should use Pran Neer with the permission of a parent or guardian.

Pran Neer connects people who may not know each other for real-world contact: adoption and sale handovers, foster drop-offs, rescue call-outs, and returning lost pets. We treat these moments, and the private messages around them, with extra care.

• In-person meetings. Giving or receiving an animal requires you to be 18 or older, or to have a parent or legal guardian directly involved. Where a minor takes part in any meeting arranged through Pran Neer, a parent or guardian must be there.
• Private messages. Chats, adoption requests, foster and rescue conversations are covered by these standards and can be reported.
• Photos of children. Photos of pets are welcome. Do not post an identifiable photo of a child, or their school, address or phone number, without the parent's or guardian's permission.
• Moving off the platform. Pressure on a young user to continue talking on another app, especially one with disappearing messages, is a child-safety warning sign.
• Foster and rescue hosts. People who offer to host animals or meet for rescues must never use that role to reach or isolate a young person.

Anyone can report, with or without an account.

• In the app: use the report button on any post, comment, listing, profile, campaign or report, and choose the closest reason with as much context as you can.
• By message: for serious or urgent child-safety concerns, or if you cannot use the in-app report, use Contact Us and write "Child safety" in the subject.
• To the authorities: if a child is in immediate danger, call the National Emergency Service 999 or the Child Helpline 1098 first. Do not wait for us.

Child-safety reports are handled before all other reports.

• We preserve the relevant records and content for investigation and the authorities, before removing anything.
• We remove the content and copies we can find.
• We permanently ban the accounts involved. A ban for child sexual abuse or exploitation is final and has no appeal.
• We restrict related accounts that appear to belong to the same person.
• We report to the relevant authorities and cooperate with law enforcement and child-protection organisations.

We do not publish how we detect abuse, because that helps the people we are trying to stop. The identity of a reporter is not shared with the person reported.

We work with the police and child-protection authorities. Where required or permitted by law, we report abuse to the proper authority and preserve and share the information they need to act, as described in the Privacy Policy.

Verified vets, clinic owners, rescuers, foster owners, sellers and shops must report any child-safety concern they see instead of handling it privately, must not use their position to reach, isolate or meet a young person alone, and must not set rules that allow what these standards forbid. Knowing about it and not reporting it is itself a violation.

For child-safety matters from users, parents, organisations, platforms or law enforcement, use Contact Us with the subject "Child safety". For anything that is not child safety, use the normal Contact Us page too.

We review these standards at least once a year and whenever the Service changes in a way that affects child safety. The current version is always published here with its effective date.